A commitment to quality

Every Fanimation fan is backed by our firm commitment to quality materials and manufacturing. Our product support pages include warranty information, product recall specifics, and answers to commonly asked questions about our outstanding collection of fans.

QUESTIONS? CONTACT TECH SUPPORT

Frequently asked questions

These frequently asked questions and answers are geared toward the end user. For showroom-specific questions, contact Fanimation directly.

USAGE

What’s the difference between DAMP rating and WET rating?

DAMP rating requirements: (Interior locations protected from weather and subject to moderate degrees of moisture, such as basements, barns, cold storage warehouses, screened in or covered porch, etc…. not in direct rain):

  • Stainless Steel hardware throughout the fan.
  • Metal parts are treated prior to painting to resist possible rusting.
  • No plated finishes, only painted finishes.
  • All surfaces of metal parts are painted.
  • We recommend plastic blades for DAMP rated fans.

WET rating requirements: (Location unprotected and exposed to the weather. You can spray a wet rated fan off with a garden hose, or have in direct rain)

  • All damp requirements apply.
  • Different motor is required. Motor with no vent holes “totally enclosed”.
  • Downrod to fan connection must be watertight so water does not pass down thru the motor shaft.
  • Plastic (or other weather resistant) blades required.
  • Wiring connections inside switch cup require crimps wrapped with plastic bag. No molex plugs or wire nuts.

How should I clean the blades on my fan?

Dust them regularly with a feather duster or soft dusting brush (Natural Palm). Because of their coating and durability, the Bamboo, Wood, and composite blades can be cleaned with a clean, damp cloth.

Which fan/blade combination provides maximum air movement?

The more narrow blades (e.g., the standard oar and the narrow oval) provide a greater amount of airflow. The use of 22″-26″ wood blades also increases airflow.

What blades are recommended for fans that are designed for Damp Locations?

The blade sets we recommend for fans that are designed for Damp Locations are the woven bamboo (any color/shape) or any composite blade. The only blade we would specifically discourage for use in damp locations is the natural palm leaf blade.

GENERAL

What is the advantage of using a DC ceiling fan?

The DC fans generate more power and torque than conventional ceiling fan motors while consuming 70% of the power. They are virtually silent. They require less electrical current by utilizing an internal array of magnets of opposing polarity. Most of our DC fans are energy star rated which will help with electrical costs.

Is a downrod and/or extension pole included with every Fanimation fan?

Hugger fans do not include downrods.  All non-hugger fans include a downrod.

What does CFM rating mean when refering to a ceiling fan?

Ceiling fan air movement is measured in CFM’s (Cubic Feet per Minute). The greater the CFM, the more air the fan is moving.

Do your DC fans come with remotes?

All of our DC fans come with a hand-held remote and optional wall controls are available.

Are light bulbs included with Fanimation light kits?

Yes, all light kits have light bulbs included.

Questions? Contact tech support

Product warranties

LIMITED LIFETIME WARRANTY
Extends to the original purchaser of a Fanimation Fan

  1. Limited Lifetime Motor Warranty:
    If any part of your fan motor fails, due to a defect in materials or workmanship during the lifetime of the original purchaser, Fanimation will provide the replacement part free of charge, when the defective fan is returned to our national service center. Proof of purchase is required. Customer shall be responsible for all costs incurred in removal or reinstallation and shipping of the product for repairs or replacement.
  2. One Year Motor Labor Warranty:
    If your fan motor fails at any time within one year from the original purchase, due to defects in materials or workmanship, labor to repair the motor will be provided free of charge at our national service center.  Purchaser will be responsible for labor charges after this one-year period. Customer shall be responsible for all costs incurred in the removal or reinstallation and shipping of the product for repairs or replacement.
  3. If any other part of your fan fails at any time within one year after original purchase, due to defect in materials or workmanship, we will repair or replace, at our option, the defective part free of charge for parts and labor performed at our national service center.
  4. Because of varying climate conditions, this warranty does not cover changes in the finish, including rusting, pitting, corroding, tarnishing, or peeling.
  5. This warranty is void and does not apply to damage from improper installation, neglect, accident, misuse, exposure to extremes of heat or humidity, or as a result of any modification to the original product.
  6. All costs of removal and reinstallation of the fan are the sole responsibility of the owner of the fan and not the store that sold the fan or Fanimation.
  7. Fanimation reserves the right to modify or discontinue any product at any time and may substitute any part under this warranty.
  8. Under no circumstances may a fan be returned without prior authorization from Fanimation. The receipt of purchase must accompany authorized returns and must be sent freight prepaid to Fanimation. The fan to be returned must be properly packed to avoid damage in transit; Fanimation will not be responsible for any damage resulting for improper packaging.
  9. It is understood that any repair or replacement is the exclusive remedy available from Fanimation. There is no other expressed or implied warranty. Fanimation hereby disclaims any and all implied warranties, including, but not limited to those of merchantability and fitness for a particular purpose to the extent permitted by law. Some states do not allow limitations or implied warranties. Fanimation will not be liable for incidental, consequential, or special damages arising out of or in conjunction with product use or performance, except as may otherwise be accorded by law. This warranty gives you special legal rights and you may also have other rights that vary from state to state.
  10. A certain amount of wobble is normal and should not be considered a problem or a defect.